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SMS Terms & Conditions

Terms and conditions for Octiva Healthcare text messages and calls related to after-hours provider escalation and operational healthcare alerts.

Last Updated: March 25, 2026

Healthcare Alerts for Contracted Health Centers

These SMS Terms and Conditions govern text messages and calls sent by Octiva Healthcare ("Octiva," "we," "us," or "our") to designated on-call providers and other authorized contacts for contracted health centers and healthcare organizations.

By submitting a mobile number through our onboarding questionnaire or another approved onboarding channel, you agree to these SMS Terms and confirm that you are authorized to receive, or to provide authorization for, operational text messages and calls from Octiva Healthcare.

1. SMS Program Description

Octiva Healthcare uses SMS and voice calls to notify designated on-call providers and authorized contacts that a patient call needs attention during after-hours operations. These messages support provider escalation, callback requests, case status coordination, and similar operational healthcare alerts for Octiva's contracted health center customers.

This program is intended only for designated on-call providers, healthcare professionals, and other authorized operational contacts associated with Octiva's contracted healthcare customers.

  • By submitting a mobile number, you consent to receive text messages and calls from Octiva Healthcare related to after-hours provider escalation and operational notifications.
  • If you submit a number on behalf of a provider or authorized contact, you represent that you are authorized to do so and that the recipient has agreed to receive these communications.
  • Consent to receive these messages is not a condition of purchasing any goods or services.

3. How We Collect Opt-In

Opt-in is generally collected through one or more of the following approved channels:

  • Octiva Healthcare onboarding questionnaires or intake forms completed by customer leadership or authorized representatives.
  • Approved onboarding communications, such as written schedules, provider rosters, or other authorized setup documentation.
  • Other onboarding channels where Octiva clearly identifies itself as the sender and discloses that text messages and calls may be used for operational escalation.

4. Types of Messages

Examples of messages that may be sent under this program include:

  • Notifications that a patient call requires provider attention.
  • Requests for callback confirmation, availability, or acknowledgement.
  • Operational updates related to after-hours call handling and escalation workflows.

5. Message Content Limitations

Octiva designs this messaging program for operational coordination only. SMS messages are not intended to include protected health information (PHI) or detailed patient-specific clinical information. Recipients should not use SMS to transmit sensitive patient details unless separately authorized and secured.

6. Message Frequency

Message frequency varies based on after-hours call volume, escalation needs, and provider availability. Some recipients may receive multiple messages during an active escalation period, while others may receive messages only occasionally.

7. Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Octiva Healthcare is not responsible for any messaging or data charges imposed by your wireless provider.

8. STOP, HELP, and Support

Opting out of SMS may affect Octiva's ability to deliver after-hours operational notifications to the opted-out mobile number.

9. Privacy and Security

Your use of this SMS program is also subject to our Privacy Policy.

Because text messaging is not always secure, you should avoid sending confidential or sensitive patient information by SMS unless specifically instructed through a secure and authorized process.

10. Changes and Contact Information

We may update these SMS Terms and Conditions from time to time. Updated terms will be posted on this page with a revised effective date.

Octiva Healthcare
12566 Valley View St, Garden Grove, CA 92845
info@octivahealthcare.com
(888) 788-3541

Questions about these terms? Contact us at info@octivahealthcare.com or (888) 788-3541 - we respond within one business day. See also our Privacy Policy and Accessibility Statement.