Commercial Guidance
Discuss the right service model. We help healthcare leaders evaluate after-hours coverage, daytime support, and escalation design based on real operational needs.
Enterprise Contact & Intake
Start the conversation with a team built for healthcare operations
Whether you are evaluating after-hours triage, daytime support, EMR-connected workflows, or a broader access strategy, Octiva helps healthcare organizations structure the right operating model.
Healthcare-focused intake
EMR workflow discussions
One-business-day response
How We Help
The right conversation, routed to the right team
Use the form below to start a commercial and operational discussion, or call or email our team directly.
Integration Planning
EMR and workflow conversations included. Our team can scope routing, documentation, AthenaOne- and eClinicalWorks-connected workflows, and practical implementation requirements.
Response Discipline
Structured follow-up. Every inquiry is reviewed by the right commercial or operational lead, with a response committed within one business day.
Call Us
Email Us
Response Commitment
Within one business day
Get In Touch
Tell us about your organization and priorities
Share your current coverage model, volume, workflow requirements, or integration questions. Our team will route your inquiry to the appropriate commercial or operational lead.
Please do not submit patient information or protected health information through this form. This form is for business inquiries only.
Why Contact Octiva
A direct path to the right healthcare operations conversation
Use this page to discuss after-hours coverage, daytime triage, EMR-connected workflows, provider escalation support, pricing structure, or implementation planning.
- Learn how we can extend your after-hours coverageEvenings, weekends, and holidays - support specialists handle intake, with triage and escalation by our 100% US-based clinical team
- Get a customized quote for your organizationVolume-based tiers with no hidden fees - we help you estimate your call volume
- Schedule a personalized demo of our servicesSee intake, triage, and documentation workflows in action
- Discuss EMR integration optionsDirect documentation across 50+ EMR systems, with direct AthenaOne and eClinicalWorks integrations live
- Ask about GPO pricing and volume discountsAvailable for networks, GPO members, and national health groups
SMS Program Disclosure
Octiva Healthcare SMS Terms & Conditions
1. Program Description
Octiva Healthcare sends conversational, service-related text messages (SMS) from our toll-free number, (866) 405-4951. Messages may include responses to inquiries submitted through this website, scheduling and callback coordination, and follow-up messages related to Octiva Healthcare services. This is a conversational messaging program — we do not send marketing, promotional, or advertising text messages under this program.
2. Who Receives Messages
Text messages are sent only to individuals who have opted in to receive them through one of the following methods:
- Website opt-in: by checking the optional SMS opt-in checkbox when submitting the contact form on this page (octivahealthcare.com/contact-us/), where the full consent disclosure is displayed at the point the phone number is collected.
- Verbal opt-in: by providing a phone number and expressly agreeing to receive text messages during a phone conversation with an Octiva Healthcare team member. Verbal consent is documented in our customer-management system at the time it is given, including the date, time, and phone number, before any message is sent.
3. Message Frequency
Message frequency varies based on your conversation with our team — up to 5 messages per inquiry. This is not a recurring subscription or automated marketing program.
4. Fees
Message and data rates may apply according to your mobile carrier's plan. Octiva Healthcare does not charge for text messages. Carriers are not liable for delayed or undelivered messages.
5. Opting Out
You can cancel the SMS service at any time by replying STOP to any message. After you send STOP, we will send one final message confirming that you have been unsubscribed, and you will receive no further messages. To rejoin, opt in again through the contact form or by telling our team during a call.
6. Help & Support
If you are experiencing issues with the messaging program, reply HELP to any message, email us at info@octivahealthcare.com, or call (888) 788-3541.
7. Consent Is Not a Condition of Service
Consent to receive text messages is entirely optional and is not a condition of purchasing or receiving any Octiva Healthcare product or service, and is not required to submit the contact form on this page.
8. Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. Text messaging originator opt-in data and consent will not be sold or shared with any third party. See our Privacy Policy for full details on how we collect and handle your information.
Ready to Get Started?
Talk directly with the Octiva team
If you already know what you need, reach out directly and we will connect you with the right commercial or operational contact.
One-business-day response commitment • BAA signed with every customer • 30-day pilot available