After-Hours
Weekdays 5PM-8AM, weekends, and holidays. Comprehensive coverage while your clinic is closed, so patients don't have to wait until morning.
Powered by Octiva Healthcare
Anytime Care
24/7 healthcare support built to reduce patient leakage, improve satisfaction, and protect provider well-being - delivered as a virtual extension of your care team.
24/7/365 Coverage
100% US-Based Clinical Team
Bilingual English / Spanish
HRSA-Aligned 30-Minute Clinical Response
Our Mission
Healthcare excellence, always accessible
AnytimeCare provides 24/7 healthcare support: a clinical team your patients can reach whenever your clinic is closed, answered under your brand and documented in your EMR.
The program was built by healthcare professionals: doctors, nurses, and support specialists who developed a system that delivers the care they want for their own families. The result: 85% of calls answered within 45 seconds and a 30-minute nurse callback commitment.
- Any locationCare is accessible wherever your patients are, day or night
- Any languageEnglish and Spanish fluency, with translation support for additional languages
- Your brand, your workflowsWhite-labeled under your branding and workflows, so patients experience one care team
Doctors
Nurses
Support Specialists
Our Values
Eight principles that drive the program
They set us apart from other healthcare providers and shape how every call is answered, every patient is treated, and every clinic partnership is run.
These are not poster values. They are the operating standards your patients experience on every interaction under your clinic's name.
Open
Patients can reach care without hassle.
Passionate
Care with the same devotion we'd give our own family.
Warm
Callers reach a person answering under your clinic's name - not a phone tree.
High-Touch
Support and reassurance at every tier, from intake through provider escalation.
Innovative
Technology enhances care, making telehealth simple.
Available
Care is accessible anytime, not just office hours.
Trusted
We work in your EMR, so patient history informs every triage decision and every note lands in the chart.
Proven
Measured outcomes and recovered revenue, documented in our case studies.
Team Satisfaction
Happier teams answer your patients' calls
Our team satisfaction is more than 3x the industry average - and those are the people answering your patients' calls.
76Octiva employee Net Promoter Score
23Industry average eNPS
3x+Team satisfaction vs the industry average
24/7Coverage, 365 days a year
Employee Net Promoter Score (eNPS) is measured on a scale of -100 to 100.
Coverage Hours
Coverage windows that match how your patients call
Quality care whenever your patients need it - configure the windows that fit your clinic's operations.
Clinic Support
Lunch breaks and flexible daytime coverage. Keep the phones answered while your in-office staff focuses on the patients in front of them.
Call Center
Comprehensive call center services during clinic hours - overflow handling, backup triage, or primary daytime call management.
Support Structure
Three levels of care, one escalation path
All calls start with a support specialist and escalate only as medically necessary - so patients reach the right level of clinical expertise without over-escalation.
Level 1
First Contact
First Contact
Support Specialists
First point of contact for patient inquiries and appointment scheduling. Every call starts here and escalates as needed.
Escalates for clinical assessment ↓
Level 2
Clinical Escalation
Clinical Escalation
Registered Nurses
Clinical assessment, Schmitt-Thompson protocol-driven triage, and care coordination by 100% US-based registered nurses - never LVNs or medical assistants.
Escalates as medically necessary ↓
Level 3
As Needed
As Needed
Medical Providers
Octiva physicians and nurse practitioners for diagnosis, treatment, and prescriptions when provider-level decisions are required - on the same team, not a contracted third party.
100% flexible: choose the levels that fit your clinic. Keep nurse triage only with your own providers on call, add full provider-level coverage, or route hybrid by specialty - many partners keep their own OB providers on call while Octiva providers take everything else. Three levels of care. One team.
Trust & Security
Security practices, stated plainly
Layered security protocols and comprehensive workforce training protect the integrity of every patient interaction.
Multi-Factor Authentication
Layered authentication protects the clinical and administrative systems our team works in, adding a second barrier in front of credentials.
Threat Monitoring
Continuous system security monitoring, TLS encryption in transit, and least-privilege access controls across our operating environment.
HIPAA Business Associate
We act as a Business Associate under HIPAA and sign a BAA with every customer, with individual audited EMR logins for every team member.
Visit the Trust Center
Program Features
Comprehensive support, built in from day one
Every AnytimeCare program pairs clinical staffing with the operational infrastructure practice administrators expect.
Appointment Management
Scheduling during clinic hours and after-hours, keeping tomorrow's slots filled from tonight's calls.
EMR Documentation
Direct documentation in your EMR - across 50+ supported systems - so your providers open complete charts in the morning.
Real-Time Reporting
A dedicated customer portal with real-time data, plus daily call logs and monthly reporting on volumes, outcomes, and service levels.
Licensed Providers
Provider-level escalation with medication prescribing capabilities when clinically required.
Dedicated Account Manager
A named point of contact focused on program success and ongoing optimization.
Bilingual Support
English and Spanish fluency on staff, plus translation support for additional languages.
Impact
What the program changes for your organization
AnytimeCare is measured on two fronts: the operational results your clinic sees, and the experience your patients get.
For your clinic
- Reduce patient leakageKeep encounters away from competitors, urgent care, the ED, and standalone virtual services
- Minimize missed encountersReach patients whose schedules never line up with office hours
- Improve risk managementReduce unnecessary costs and utilization with protocol-driven triage
For your patients
- A familiar teamAccess to the team they know and trust, under your clinic's name
- Same-call assessmentAcute concerns triaged day or night under the 30-minute nurse callback commitment - instead of waiting as a message for the morning
- Continuity of careClosing the loop on patient health journeys, with every interaction documented
Many practices adopt AnytimeCare specifically to address provider fatigue from after-hours calls - supporting provider well-being, retention, and satisfaction.
Quality
Quality assurance on every interaction
Quality is a continuous program tailored to your clinic's protocols - not an annual check-in.
- Regular performance reviewsHeld with your dedicated account manager
- Continuous staff trainingOngoing training on clinic-specific protocols
- Monthly reportingActionable insights delivered every month
Live Call Audits
Interactions are monitored as they happen, not just after the fact.
Recorded Call Reviews
Completed calls are reviewed against clinic-specific protocols and documentation standards.
Anonymous Call Audits
Unannounced audits keep quality checks objective.
Performance Metrics Tracking
Service levels and clinical metrics are tracked continuously and reported monthly.
FAQ
Questions practice administrators ask
The details operations teams want before bringing AnytimeCare to their organization.
What hours does AnytimeCare cover?
Coverage is available 24/7, 365 days a year. After-hours coverage runs weekdays 5PM-8AM plus weekends and holidays, clinic support covers lunch breaks and flexible daytime windows, and comprehensive call center services are available during clinic hours.
Do we have to use all three support levels?
No. The model is 100% flexible - you choose which levels work best for your clinic. Some organizations use support specialists and registered nurse triage while keeping their own providers on call, and others add Octiva provider support for full escalation coverage.
How are patient interactions documented?
Our team documents directly in your EMR system using individual audited logins. We document into 50+ EMR systems, including direct AthenaOne and eClinicalWorks integrations that are live today, with the patient-facing eClinicalWorks Healow integration in active development.
Is the AnytimeCare team US-based?
The clinical team - registered nurses and Octiva physicians and nurse practitioners - is 100% US-based, with bilingual English and Spanish fluency and translation support for additional languages. US-based support specialists are available for organizations that require them.
How quickly are calls answered?
85% of calls are answered within 45 seconds, and registered nurses hold a 30-minute callback commitment that supports HRSA-aligned 30-minute clinical response workflows.
How is quality monitored?
Quality assurance includes live call audits, recorded call reviews, anonymous call audits, and performance metrics tracking. You also receive monthly reporting with actionable insights and regular performance reviews with a dedicated account manager.
Get Started
Bring AnytimeCare to your patients
Schedule a free consultation to see how the program fits your coverage windows, your EMR, and your escalation preferences.
BAA signed with every customer • No long-term contracts • 30-day pilot available